FAQ

FEATURE USAGE
Why can I not see my profile in Recent Profiles?
At Dating-Genie, you must upload a photograph of yourself for the profile to shart appearing on all the pages.
Will other members find me if I dont have a photograph?
Your profile is always searchable and will be found by other members except when they specify to exclude profiles without photos.
Why do I need to post a photograph?
In our experience profiles with photographs have a higher chance of receiving a message or expression of interest from other members.
How do I contact Live Support?
See the black toolbar at the bottom of your screen. The Live support shortcut is provided there. Click on it to initiate a live chat with our skilled support staff.
What verification process do you follow?
On receiving your Identification in the prescribed format, we will initiate a physical contact through phone or a direct visit. Once these are verified, your status will be changed to VERIFIED.
How long will it take to be Verified?
Verification can take anywhere up to 2 weeks excluding weekends from the date your verification documents are received by Dating-Genie.com
What are the guidelines for Photos?
All images are subject to a strict review by Dating-Genie.com moderators. If any picture is found to be objectionable, it will be removed without notice. The following types of photos are NOT acceptable on Dating-Genie.com : Explicit Sexual Photos, Violence, obscenity, profanity or any other material found to be offensive. The decision on these matters by moderators are final.
MEMBERSHIPS
What are the different membership options at Dating Genie.
Currently DatingGenie offers 3 membership types.

Silver Membership - FREE

Gold Membership - Limited use of ALL features - Suitable for most users.  [Subscription is $9.99/mo]

Platinum Membership - Exclusive privacy and other features for very discreet members [Subscription is $14.99/mo]
When can I upgrade my membership?
You can upgrade your membership at any time from one type to another.
What if I want to cancel my membership?
You can cancel your membership at any time. Paid memberships are not refundable. Any unused portions of your subscruiption period will therefore be lost
I know a friend is registered on this site but I cannot find their profile.
VIP member profiles are not searchable by Silver and Gold Members. You can only contact a VIP member if they initiate a contact with you.
PAYMENTS
What methods of payment are possible?
We accept payments by Paypal and Paypal. You can use your credit or debit card on both payment systems or transfer securely from your accounts on these sites
Do you accept cash or check payments?
No we do not accept any payments in cash or by check. Please do not send payments to us except through the accepted methods of payment.
PRIVACY
Do you share my information with any third party?
We absolutely do not share your information with any third party for any reason whatsoever, except where required by law or where ordered by a court with the appropriate authority.
How is my information protected?
All information stored on our servers is fully encrypted. The servers are guarded by firewalls and have 24x7 monitoring against the unlikely event of intrusion.
How can I use the site safely?
Do not give our your personal details such as email, phone number and address to any other member unless you are sure about their credentials.
How can I prevent a member from contacting me or report a member.
Navigate to the members profile on your computer. At the lower right side are 2 links
Block Member Report Member
Click on the appropriate link for desired action.
CONTACT
How can I contact Dating-Genie.com?
You can contact us using the contact form or through Live Support.
 

 

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